At Xavier Ellsworth Tutoring Services, we understand that schedules can change. To ensure fairness and allow us to serve all families effectively, we ask that clients follow the guidelines below regarding cancellations and rescheduling.

1. Cancellation Notice
Cancellations or rescheduling requests must be made at least 24 hours in advance of the scheduled session. This allows us to offer the time slot to another student.

2. Late Cancellations
Cancellations made less than 24 hours before the scheduled session may be subject to a 50% cancellation fee, unless otherwise agreed upon in writing.

3. No-Shows
If a student does not attend a scheduled session without prior notice, the full session fee will be charged.

4. Emergencies and Exceptions
We understand that emergencies arise. In such cases, please contact us as soon as possible. Exceptions may be made at our discretion.

5. Rescheduling
Sessions may be rescheduled without penalty when requested at least 24 hours in advance. We will make every effort to accommodate your preferred time.

6. Repeated Cancellations
Frequent cancellations may result in limited booking access or loss of reserved time slots.